- About your review pipeline
Learn about the path from a placed order to a submitted review, including how Klaviyo makes it easy to see every order’s status in your review pipeline.
- Getting started with Klaviyo Reviews
Learn how to set up reviews so you can collect customer feedback and share positive reviews with your prospects.
- How to collect reviews from past orders
Learn how to queue up recent purchases for review requests while getting started with Klaviyo Reviews. This guide covers requesting reviews from anyone who purchased before you started using Klaviyo Reviews; anyone who places an order or has one fulfilled after you begin using Klaviyo Reviews will receive a review request through your review request flow .
- How to collect, import, and display store reviews
Learn about store reviews, also called site reviews, which reflect your entire brand rather than a single product, and how to feature them in your store.
- How to customize the review submission page
Learn about customization options for the reviews submission page, including how to let reviewers choose an AI-generated headline for their review.
- How to import product reviews data from another platform
Learn how to import reviews and custom questions from your prior platform into Klaviyo Reviews. There are 2 ways to import reviews:
- How to install Klaviyo Reviews for WooCommerce
Learn how to install Klaviyo Reviews on your WooCommerce store and add reviews widgets. To learn about all the steps required to get started, head to Getting started with Klaviyo Reviews.
- How to install Klaviyo Reviews on Shopify (vintage themes and headless)
Learn how to install Klaviyo Reviews with a vintage Shopify theme or headless architecture. This process involves copying several code snippets and pasting them into your site’s code.
- How to install Klaviyo Reviews on Shopify 2.0 themes
Learn how to install Klaviyo Reviews on your Shopify 2.0 store by installing the app and adding reviews widgets.
- How to migrate from another reviews provider to Klaviyo
Learn how to migrate from a previous reviews provider to Klaviyo Reviews. This guide covers the entire migration process, from importing your data to setting up widgets, choosing a plan, and reviewing your results. Klaviyo Reviews is currently supported for those using Shopify or WooCommerce as their ecommerce platform.
- How to respond to customer reviews
Learn how to respond to reviews left by your customers. Responses are public, so future shoppers can use this information to inform their buying decisions.
- Understanding reviews performance
Learn how to monitor and understand your reviews analytics in Klaviyo, including your response rate, average rating, and more. These analytics are important to understanding whether your review request flows are working as intended, and tracking your customers’ response to your products.
