Troubleshooting flows

  • How to review a flow's history

    A flow’s changelog allows you to see what’s changed, when it happened, and who made the change. This makes it easier to troubleshoot issues in a flow and gives you insight into the flow’s history and how it evolved over time.

  • How to send a campaign to people skipped by a list-triggered flow

    Learn how to build a segment of people who should have received a list-triggered flow and send them a campaign. The main reason you would want to send a campaign to a group of people who were skipped by a list-triggered flow (for example, a welcome series) is if you have an existing flow, but a number of people were skipped by a flow email for some reason. P

  • Troubleshooting a flow

    Learn how to troubleshoot a flow when you notice it behaving differently from expected.

  • Troubleshooting a list- or segment-triggered flow

    Learn how to troubleshoot a list-triggered or segment-triggered flow when you notice that it is behaving differently from expected.

  • Troubleshooting a metric-triggered flow

    Learn how to troubleshoot a metric-triggered flow when you notice it's behaving differently from expected.

  • Troubleshooting why a flow message skipped a profile

    Learn where to find the skipped reasons for why a flow message skipped a profile, as well as what each reason means. Knowing the skipped reason(s) for a message is key to measuring the performance of a flow. It can help you determine if your flow is set up correctly, if the message is in the right format, and if the right people are receiving your content.

  • Troubleshooting why a profile is scheduled in a flow multiple times

    Learn how to troubleshoot scenarios where you're seeing the same person queued to receive a flow multiple times. These profiles may have taken the trigger action multiple times. For example, someone could have made multiple purchases in a row or viewed multiple products in the same browsing session.

  • Understanding flow alerts

    Learn about the different alerts and warning messages you may see when setting up a flow. These messages appear when setup is incomplete or a feature is changing and the setup is not longer valid.

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