- How to access recent exports and downloads
Learn how to find your recent exports by accessing the Downloads tab. Here, you'll see a list of all of your downloads from the last 30 days and can check the progress of any pending downloads.
- How to add UTM tracking to campaigns and flows
Learn how to use UTM tracking in your Klaviyo email, text , WhatsApp and mobile push messages to develop insights and improve your Google Analytics conversion tracking.
- How to add trusted devices
The ability to add trusted devices adds an extra layer of security to your Klaviyo account. However, we encourage you to enable multi-factor authentication as a best practice to ensure the protection of your Klaviyo account.
- How to contact support
If you are on a free or paid plan, log into your Klaviyo account and use our support page at klaviyo.com/support . If you are locked out of your account or have an invoice inquiry, please submit a ticket though our request form .
- How to downgrade to free, cancel a plan, or close your Klaviyo account
Learn how to downgrade your plans to free, cancel a single plan (e.g., email and profiles, SMS, or Reviews) or your account, as well as how to close your Klaviyo account.
- How to enable and disable hosted pages
Learn how to turn on hosted pages in your Klaviyo account. You can use hosted pages to display custom-coded consent pages to your subscribers, rather than using Klaviyo's default consent pages .
- How to migrate off of Klaviyo
Learn which steps to take when you're migrating off of Klaviyo, regardless of whether you're changing to another provider for SMS, email, or both.
- How to reset your Klaviyo password
This guide will be useful for those who are locked out of their Klaviyo accounts due to a forgotten password. Review the following scenarios to determine if an alternative solution may apply to your situation:
- How to retry a failed credit card payment
Learn how to retry a credit card payment in Klaviyo if a recurring payment has failed.
- How to use the Klaviyo setup wizard
Learn how to configure your account using the Klaviyo setup wizard. This guide summarizes each step and assists you through the quick setup process.
- How to use the marketing agent
The marketing agent is Klaviyo’s AI-powered tool to generate an on-brand marketing plan. Using only your website, the marketing agent gathers your brand assets, analyzes your brand voice, and builds a starter plan.
- Supported internet browsers for Klaviyo
Learn which internet browsers and versions are supported when accessing Klaviyo.
- Understanding UTM tracking in Klaviyo
Learn what UTM tracking is, how it works, and how you can use it in your Klaviyo messages to gain a deeper understanding of your marketing performance.
- Understanding custom hosted pages in Klaviyo
Learn about custom hosted pages in Klaviyo, including what they are and what they can do.
- Why is my account suspended or disabled?
Learn reasons why your Klaviyo account may be disabled or temporarily suspended.