This article does not discuss canceling or downgrading to a free plan. If you wish to cancel or downgrade to free, please read our article on how to cancel your Klaviyo account .

You must: Be an Owner or Admin. Have Billing Permissions in your user role. Have a Profile & Email, Mobile Messaging, Helpdesk, or Customer Agent plan.

Learn how to request a different support and success package. Klaviyo offers 3 tiers for support and success:

Learn how to review your account usage in Klaviyo. For all non-contracted accounts (including those using shared billing), the Account usage tab breaks down the usage of each plan for that account; e.g., how many emails and SMS you’ve sent.