How to build a fully custom procedure from scratch, write a description and instructions that make Customer Agent use your procedure at the right time, and test it before shoppers see it. This article also covers how to customize the procedures Customer Agent comes with.

How to build a fully custom procedure from scratch, write a description and instructions that make Customer Agent use your procedure at the right time, and test it before shoppers see it. This article also covers how to customize the procedures Customer Agent comes with.

How to build a fully custom procedure from scratch, write a description and instructions that make Customer Agent use your procedure at the right time, and test it before shoppers see it. This article also covers how to customize the procedures Customer Agent comes with.

Customers often interact using different email addresses — like a personal or work email address, or even one specific to ecommerce checkout. Traditionally, this creates duplicate profiles, broken journeys, and inconsistent consent data.