Customer Agent #
Access support through your account.
Top articles #
- Customer Agent in your customer's language
Customer Agent now responds in the language your customer writes in. Whether a shopper messages you in French, German, Japanese, or Arabic, Customer Agent detects the language and replies in it — no setup required.
- How to configure communication style rules
What communication style rules are, what they can and can’t do, and how to write rules that meaningfully shape how Customer Agent writes.
- How to configure escalation rules
What escalation rules are, what they can and can’t do, and how to write triggers that hand off to a human at the right moments — without escalating too much or too little.
- How to write your brand summary
What the brand summary is, what to put in it, and what to leave out so Customer Agent has the right context to represent your brand in every conversation.
- Understanding Guidance
What Guidance is, how it differs from Content, and the four levers you can use to shape how Customer Agent behaves across every conversation.
- How to launch Customer Agent on WhatsApp
How to launch Customer Agent on WhatsApp, what Meta and template requirements you need to meet first, and how WhatsApp’s specific rules affect how Customer Agent responds to shoppers.
