Learn about the appreciation discount that goes into effect with the February 18 billing changes.

Get answers to frequently asked questions about Klaviyo's billing changes, which go into effect February 18, 2025.

Find what tax IDs Klaviyo supports as well as the specifics for your own country’s tax information. Each country has different local regulations that dictate the tax ID codes, names, and uses for tax purposes.

Learn how Klaviyo bills customers for Profiles and Emails, Mobile Messaging, Reviews, Advanced Klaviyo Data Platform (formerly “CDP”), Marketing Analytics, Customer Hub, Helpdesk, and Customer Agent.

This article does not discuss canceling or downgrading to a free plan. If you wish to cancel or downgrade to free, please read our article on how to cancel your Klaviyo account .

You must: Be an Owner or Admin. Have Billing Permissions in your user role. Have a Profile & Email, Mobile Messaging, Helpdesk, or Customer Agent plan.

Learn what Klaviyo requires to approve requests for tax exemption for customers purchasing an email plan.

Learn how to add and update tax ID in Klaviyo. After you add this information, you will be able to view your tax ID on all future billing invoices. Tax ID may be required in some cases.

Learn how to request a different support and success package. Klaviyo offers 3 tiers for support and success:

Learn how to view the amount, a short description, status, and date of each payment as well as see a detailed invoice in Klaviyo.

Learn how and when Klaviyo retries credit cards after a payment has failed. We’ll go over what happens after a payment has failed, when an account will be suspended, and how long it takes for a retry when you change the credit card on file.

As your business grows, so too will your Klaviyo account. In order to scale your marketing channels accordingly, you will likely need to upgrade your plan in Klaviyo. By upgrading a free account to a paid subscription, you will unlock several perks that are otherwise unavailable.

Learn how to request potential shared billing options, how the shared billing process works in Klaviyo, and about the differences between parent and child accounts.

This article provides information on the most common contracts for manually billed customers; however, there may be exceptions. Contracts vary from company to company and not all information in this article may apply to your specific agreement.

Learn about tax, including sales tax, VAT, and GST, in Klaviyo, including how it's calculated and how to view it.

Learn how to review your account usage in Klaviyo. For all non-contracted accounts (including those using shared billing), the Account usage tab breaks down the usage of each plan for that account; e.g., how many emails and SMS you’ve sent.